What Happens When You Contact Suicide.ca

Whether you're thinking about suicide, worried about someone, or grieving a death by suicide, our trained counsellors can help you and listen to you without judgment. They are accustomed to talking openly about suicide. 

You can contact a counsellor by: 

How does the chat work?

Our chat support service is a five-step process.

Chat is available on Wednesday and Thursday from 4:00 p.m. to 11:00 p.m. and non-stop from Friday 4:00 p.m. to Sunday 12:00 a.m. (midnight).

Phone services

You can talk to a counsellor on the phone. Be aware, however, that suicide.ca does not offer phone services directly. If you want to talk on the phone, you'll be invited to call Quebec’s suicide prevention hotline at 1-866-277-3553.

What you need to know about 1-866-277-3553

  • This toll-free number is available 24/7 across Quebec.
  • You can call if you’re in distress, worried about a loved one, or grieving a suicide.
  • When you call, you are automatically redirected to a resource in your area. You’ll talk to a qualified trained counsellor who will be able to help.

What about texting?

The text message service is not available at this time but will be running in the spring of 2021.

A confidential service

We are committed to respecting your privacy and protecting your personal information.

Information tailored to your situation

If you don’t want to talk to a counsellor at the moment, but are looking for information or resources to help you deal with your situation, check out these sections: